Hiring agents for your call center can be hard. You publish one job posting, receive a mountain of applications, and your real…
The post 9 Call Center Interview Questions That Expose #1 Prospects appeared first on The Daily Egg.
Source:: Crazy Egg
By Today’s Eggspert Gamification can be a great way to help call center agents hit their KPIs and boost a call center’s overall metrics, but……
By Today’s Eggspert High turnover rates in call centers are a well-documented problem. Agents face a ton of pressure from tough work environments, which can……
By Today’s Eggspert Imagine you call a business’s customer service line with what seems like a simple request, but you get bounced around from agent……
By Today’s Eggspert Finding and hiring the right talent is what can ultimately set your call center apart from your competitors. But hiring isn’t easy—and……
By Today’s Eggspert Overflow call center services offer up their own customer service teams to handle incoming calls on another company’s behalf whenever its agents……
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