By Tamilore Oladipo

Meet Darcy Peters, Senior Customer Advocate Manager at Buffer, whose diverse journey from fitness entrepreneur and Marine Corps officer to Customer Advocacy maven is a testament to resilience and adaptability.

In this candid interview, Darcy shares her experiences balancing work, family, and personal growth while embracing challenges and nurturing a fulfilling career at Buffer.

Hi Darcy, thanks for joining me! When and how did you get started working at Buffer?

I started at Buffer in November 2015, seven and a half years ago. I previously owned a fitness business and used Buffer for scheduling social media posts. After selling the business, I took a course called “Smart Success” by Chalene Johnson and realized I wanted financial stability and to work on a team for someone else's mission. One day, while scheduling posts at Starbucks, I noticed a “Buffer is hiring” banner on their website.

Buffer was scaling from around 25 to 80 employees at that time, so there were many open positions. I applied for a Customer Advocacy role back when it was called the Happiness Hero. And at the time, we were called the Happiness team instead of Customer Advocacy. And so I was hired for the role of Twitter Happiness Hero, so I would be the one to jump into all of the support tweets that came through. That’s how I joined Buffer.

It's been that same area the entire way through. Some months after I came on, there was an opportunity to have a manager role for Social Support, so I moved into that at that time. But as far as the area goes, I've stuck with it.

You've been in your role for over seven years, which is quite a long time. Why have you stuck with the role, and how has Buffer encouraged you to stay in Customer Advocacy?

That's a good question. One of the main reasons is the dynamic nature of the role, and Buffer as a whole is a very dynamic company. We have the autonomy to identify problems, suggest solutions, and jump into challenges. We're comfortable with failing, learning from it, and pivoting. Because of these aspects, I haven't been doing the same thing every day for seven years. My role has evolved, allowing me to try different things and stay engaged.

In addition, I've been able to grow my skill set, both in Customer Advocacy and as a manager. This continuous growth and the opportunity to face new challenges have kept me interested and motivated throughout my time at Buffer.

Do you have any side projects or personal ventures outside of Buffer? How has working at Buffer been supportive of these pursuits?

I've dabbled in a few side projects, such as reselling items and exploring modern calligraphy. I've always been interested in crafts and tapping into my creative side. However, I haven't delved too deeply into these projects due to my family commitments, which include three children and …read more

Source:: Buffer Blog

Author: Aaron