As a call center manager, it’s your job to ensure peak performance and growth. But how do you know if your team…
The post If Your Call Center Benchmarks Are Here, You’re On Track appeared first on The Daily Egg.
Source:: Crazy Egg
By Today’s Eggspert Competition is a natural part of human nature, but it’s not a natural part of call center operations. That said, if you……
By Today’s Eggspert Every call made by every agent in your call center must meet stringent compliance requirements. Failing to do so even once can……
By Today’s Eggspert Imagine you call a business’s customer service line with what seems like a simple request, but you get bounced around from agent……
By Today’s Eggspert As any call center manager knows, an effective team needs to be able to scale up and down in size without affecting……
By Today’s Eggspert If you’ve ever worked at a call center, you know the conversation of KPIs and performance metrics is never-ending. At a certain……
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