Call centers are all about speed, but in the race to be as helpful and efficient as possible, many companies might be…
The post The Complete Call Center Fraud Prevention Checklist appeared first on The Daily Egg.
Source:: Crazy Egg
By Today’s Eggspert The impact of ecommerce fraud rises year after year. Losses from payment fraud have more than tripled in the last ten years,……
By Today’s Eggspert While there’s no shortage of high-end equipment you can purchase for your call center, you can’t forget the essentials. And there’s nothing……
By Today’s Eggspert Call center dialers are integral tools of efficient call centers. They automate the dialing process so that agents can connect with more……
By Today’s Eggspert Although chatbots can be extremely helpful for call centers on the backend, they still don’t have a great reputation among customers. Simply……
By Today’s Eggspert Imagine you call a business’s customer service line with what seems like a simple request, but you get bounced around from agent……
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