By Tamilore Oladipo

Meet Karinna Briseno, a Technical Advocate at Buffer who redefines success by balancing personal growth, mental health, and career accomplishments.

With a four-day workweek, she proves you can have exciting roles, a digital nomad lifestyle, and even time for off-the-grid hobbies. Dive into Karinna's unique journey at Buffer.

Thanks for joining me for Buffer Diaries, Karinna. If you could please introduce yourself with your name, what you do at Buffer, and where you’re currently located.

Aloha! My name is Karinna Briseno and I work within the Customer Experience Team on the Customer Advocacy team. I work closely with product, engineering, and advocacy teams to help improve the overall experience for customers using our platform. I currently reside in California, and I‘m from Hawaii.

When and how did you get started working at Buffer?

I've been at Buffer for seven years, and it all started back in 2016 when I was in college working part-time as a social media manager. I used Buffer to manage my clients' social media, and one day, I stumbled upon the hiring page while browsing the blog.

Intrigued by their work culture, I applied for a Customer Advocate role just after graduating. The interview process was friendly, and I had conversations with several lovely Buffer teammates. Fast-forward seven years later, I'm still happily working here!

What did you study in college, and what has kept you at Buffer for seven years?

I studied business and marketing in college. I've stayed with Buffer for several reasons over the years, one of which is the opportunity to grow and evolve with the company.

I started exploring coding and engineering about three years ago, and Buffer has been incredibly supportive. They even paid for my engineering boot camps. Being able to apply those skills directly in my role and positively impact our customers has been really rewarding. The support I've received, especially as a woman entering the engineering field, has made my experience at Buffer truly exceptional.

How has your role at Buffer evolved over time? Have you moved between departments like some of your colleagues?

My role has evolved over the years. Initially, I was hired as a Happiness Hero, but the title changed to Customer Advocate about three or four years ago. I've also been part of various sub-teams within the Advocacy department, including live chat and social.

More recently, I shifted to the Escalations team, which became a formal sub-team about two years ago, and my role title changed to Technical Advocate. We work on tickets in the inbox, prioritizing software bugs, coordinating with product and engineering, and mentoring other customer advocates.

About six months ago, my team evolved into the Customer Experience team, where our sole focus is working closely with the Product, Engineering, Design, …read more

Source:: Buffer Blog

Author: Aaron